Returns & Exchanges
At Buy Kiwi, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy for most items in our general retail collection.
Initiate Your Return
Log in to your Buy Kiwi account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring you include the packing slip and the Return Authorization number inside the box.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized postal service location or schedule a courier pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing